Privacy Policy

Effective Date: 24 November 2024

Welcome to Clifftop Phuket (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website www.clifftopphuket.com (the “Site”) or when making a booking at our private rental property.

By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site.

1. Information We Collect

When you interact with our Site or make a booking, we may collect the following types of information:

  • Personal Information: Full name, email address, phone number, billing address, and payment details.

  • Booking Information: Dates of stay, number of guests, special requests, and other booking-related details.

  • Technical Information: IP address, browser type, device type, operating system, and browsing behavior on our Site.

  • Cookies & Tracking Data: We use cookies and similar technologies to improve functionality, analyze traffic, and personalize your experience.

2. How We Use Your Information

We may use the collected information for the following purposes:

  • To process bookings and payments.

  • To communicate with you about your reservation, inquiries, or special requests.

  • To improve our Site, services, and customer experience.

  • To comply with legal obligations and protect our rights.

  • For marketing purposes (only with your explicit consent).

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in these circumstances:

  • Service Providers: With trusted third-party providers who help us with booking management, payment processing, website hosting, or email communications.

  • Legal Requirements: When required to comply with applicable laws, regulations, legal processes, or government requests.

  • Business Transfers: In the event of a sale, merger, or transfer of ownership of Clifftop Phuket, customer information may be included as part of the assets transferred.

4. Cookies & Tracking

Our Site uses cookies to:

  • Enhance site performance and user experience.

  • Understand how visitors use the Site.

  • Provide relevant advertising (if applicable).

You can control cookies through your browser settings. However, disabling cookies may limit some functionalities of the Site. See our Cookie Policy.

5. Data Security

We take appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal data only as long as necessary:

  • For the purposes outlined in this Privacy Policy.

  • To comply with legal and tax obligations.

  • To resolve disputes and enforce agreements.

Booking and payment records may be kept for up to 2 years in compliance with local laws.

7. International Transfers

As our property and website may serve international guests, your personal information may be transferred and stored outside your country of residence. By using our Site, you consent to such transfers, provided that appropriate safeguards are in place.

8. Your Rights

Depending on your location, you may have the following rights:

  • Right to access the personal information we hold about you.

  • Right to request correction or deletion of your data.

  • Right to object to or restrict processing of your data.

  • Right to withdraw consent at any time (where applicable).

  • Right to lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at [email protected].

9. Children’s Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have done so, we will delete such information promptly.

10. Links to Other Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Clifftop Phuket
Email: [email protected]
Phone: +66 (0)81 078 5315
Address: Soi Ao-Yon Khaokhad, Wichit, Mueang, Phuket 83000, Thailand